Privacy Policy
Effective Date: 1 September 2024
1. Introduction
PT. Kei Tekno Indonesia we is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our CRM systems and business communications via the WhatsApp Official API.
By using our services or communicating with us through WhatsApp, you acknowledge and consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information when you interact with us through our CRM platform or via WhatsApp:
Contact Information: Your name, phone number, email address, company name, and other details you provide during communication or registration.
Communication Data: Message content, chat history, timestamps, and attachments exchanged through the WhatsApp Official API for customer support, service inquiries, or business coordination.
Technical and Usage Data: IP address, device type, browser information, operating system, and usage patterns when accessing our website or digital services.
Business-Related Information: Project details, property data, or organizational information shared in the context of implementing or using our ERP software solutions.
3. How We Use Your Information
We use the collected information for the following purposes:
To provide, maintain, and support our ERP software services for the real estate and property management sector.
To respond to your inquiries, manage client relationships, and deliver technical assistance via WhatsApp and other channels.
To improve user experience, personalize communication, and enhance the functionality of our products and services.
To send service-related notifications, updates, and (with consent) marketing information about new features or offerings.
To ensure system security, prevent fraud, and comply with applicable laws and regulations.
4. Disclosure of Information
We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:
Service Providers: With trusted third parties who assist us in operating our business, such as cloud hosting providers, IT support, or customer service platforms, under strict confidentiality agreements.
Legal and Regulatory Compliance: When required by law, court order, or government request, or to protect the rights, safety, or property of PT. Kei Tekno Indonesia, our users, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where personal data may be transferred as part of the transaction, subject to appropriate safeguards.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include encryption, access controls, and secure server environments. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Data related to active clients may be retained for the duration of the business relationship plus the legally required period.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or update your personal information.
Request deletion of your data, subject to legal and operational constraints.
Withdraw consent (where applicable) for marketing communications.
Object to or restrict certain types of data processing.
To exercise these rights or for any privacy-related inquiries, please contact us using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our official website with a revised "Effective Date." We encourage you to review this page periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
PT. Kei Tekno Indonesia
Email: ario.biesch@keisoft.org || ario.biesch@keisoft.co.id
Website: https://keisoft.co.id || https://keisoft.org
Address: Jl. Ciputat Raya, RT.2/RW.10, Kby. Lama Utara, Kec. Kby. Lama, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12240 Indonesia
Phone : 6281399082003